Refund and Returns Policy

Overview

At wardrobegoals we strive to provide high‑quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, this Refund and Returns Policy explains your rights and our procedures.

Eligibility for Returns

Time Frame

Requests for a return or exchange must be submitted within 30 calendar days of the delivery date.

Condition of Items

Returned items must be unused, unworn, and in their original packaging, including all tags, accessories, and documentation. Items that have been altered, washed, or damaged are not eligible for a refund.

Non‑Returnable Items

The following products cannot be returned or exchanged:

• Final‑sale or clearance merchandise clearly marked as “non‑returnable”.
• Personalized or custom‑made items.
• Intimate apparel, swimwear, or any product that has been opened for hygiene reasons.

Return Process

Initiating a Return

To start a return, contact our Customer Support team at [email protected] or call +1 (469) 500-6190‑6190. Provide your order number, the reason for the return, and any supporting photos if applicable.

Shipping the Return

After approval, you will receive a prepaid shipping label via email. Pack the item securely, attach the label, and drop it off at the designated carrier. You are responsible for ensuring the package is delivered safely.

Refund Method

Refunds will be issued to the original payment method within 7‑10 business days after we receive and inspect the returned item. Shipping charges are non‑refundable unless the return is due to an error on our part.

User Responsibilities

• Provide accurate contact information and order details when requesting a return.
• Return the product within the specified time frame and in the required condition.
• Use the provided shipping label or a trackable shipping method to avoid loss.
• Notify us promptly of any issues with the returned shipment.

Legal Disclaimers

All refunds are subject to verification of the product’s condition and compliance with this policy. Wardrobegoals reserves the right to refuse a refund if the returned item does not meet the criteria outlined above.

This policy does not affect any statutory rights you may have under applicable consumer protection laws.

Contact Information

If you have questions about this Refund and Returns Policy, please contact us:

• Email: [email protected]
• Phone: +1 (469) 500-6190‑6190
• Address: 5256 Northwest 14th Street, Dallas, Texas 75279, United States